Job summary
Seeking an experienced Account Director to lead and expand a portfolio of strategically important enterprise customers within a global creative services environment. This fully remote role involves overseeing end-to-end customer relationships, driving commercial growth, and collaborating across teams to deliver scalable creative solutions aligned with business objectives.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Manage a portfolio of 5-10 enterprise customers, focusing on retention, expansion, and executive-level relationships. Develop strategic account plans to identify opportunities for growth. Lead contract renewals and commercial negotiations. Partner with clients' senior stakeholders and internal project teams to coordinate delivery and ensure high-quality customer experiences. Act as senior escalation point for resolving complex issues. Monitor account health and profitability, develop ROI-driven business cases, and identify innovations such as AI to enhance delivery. Mentor project managers and producers and collaborate with cross-functional teams to align resources with client needs.
Qualifications
5-10+ years of experience in account management or client services within creative, marketing, digital, or similar sectors. At least 3-5 years in a leadership role managing high-value or global enterprise accounts. Strong commercial acumen with proven results in revenue and retention growth. Experience engaging with senior stakeholders and navigating complex organizations and procurement. Operational mindset with skills in scaling delivery while maintaining quality and profitability. Excellent communication, problem-solving, negotiation, and stakeholder management abilities. Ability to work effectively in a fully remote, multicultural, and multi-time-zone environment.