Job summary
This role offers the opportunity to manage small and medium-sized business (SMB) customer relationships within a global technology company specializing in interior decor software solutions. The position focuses on customer retention, satisfaction, and expansion by serving as a trusted advisor and collaborating internally to enhance customer experiences. It is a fully remote position welcoming applicants internationally, with a requirement for English proficiency and bonus points for Spanish or French language skills.
Location and work setup
- Location
- Bergen
- Work setup
- Remote
Responsibilities
Manage the post-onboarding lifecycle of SMB customers, focusing on customer health, retention, and growth metrics. Build trusted partnerships to understand and support customers' goals. Collaborate across teams such as product, sales, and leadership to advocate for customer needs and improve service. Maintain accurate records in customer success software and proactively engage customers to identify opportunities to maximize the platform's value.
Qualifications
1-2 years experience in B2B account management, including managing a book of business. Comfortable with managing technical processes and meeting tight deadlines. Experienced in SaaS environments and proficient with tools like Google Workspace and Salesforce. Excellent written and verbal communication skills in English are required; fluency in Spanish or French is a plus. Professional demeanor with ability to engage C-suite executives. Strong organizational skills with ability to balance competing priorities.