Job summary
This part-time, entry-level role supports a care solutions team by managing client inquiries and internal communications through emails, voicemails, and service tickets. The position involves accurate documentation, using CRM tools, and maintaining organized follow-ups to assist clients effectively during their caregiving journey. Work is remote and requires approximately 19 hours per week within specified daytime hours.
Location and work setup
- Location
- Tromsø
- Work setup
- Remote
Salary
USD 17.55–19.90 hour
Responsibilities
Manage and prioritize incoming communications from shared email inboxes, voicemail messages, and service tickets, responding using approved templates. Document interactions thoroughly in the CRM system and ensure timely follow-through on client requests. Maintain accurate records including migrating legacy documents, updating templates, scheduling follow-ups, and escalating complex matters to management. Identify workflow inefficiencies and suggest improvements. Collaborate with teams to ensure seamless internal processes and a client-centered approach throughout all touchpoints.
Qualifications
High school diploma or equivalent is required. At least one year of experience in administrative, customer service, or coordination roles is preferred; strong writing and organizational skills may substitute for direct experience. Proficiency with Salesforce or similar CRM platforms, Google Workspace applications, and familiarity with shared inbox and ticketing software tools are advantageous. Candidates should possess excellent written communication skills, meticulous attention to detail, organizational competence, sound judgment in handling inquiries, and the ability to navigate multiple systems efficiently. Fluency in Norwegian is not required.