Job summary
This role involves engaging with potential clients primarily by phone to provide information and guidance on in-home, non-medical care services for older adults. The consultant manages high call volumes, builds trust quickly, and works towards achieving sales and quality goals in a remote, performance-driven environment.
Location and work setup
- Location
- Tromsø
- Work setup
- Remote
Salary
USD 19.90–22.10 hour
Responsibilities
Manage large volumes of inbound and outbound calls to potential clients and their families. Understand client needs deeply and present appropriate care solutions. Clearly communicate services, secure commitments, and schedule follow-up consultations. Meet or exceed sales and quality metrics including call volume and conversion rates. Use CRM tools to track activities and follow up consistently. Participate in mandatory virtual training and work a set schedule including every fourth weekend with evening and weekend availability.
Qualifications
At least 3 years of phone-based sales or customer service experience in both inbound and outbound contexts. Bachelor's degree or equivalent professional experience. Experience in high-volume call centers is important. Ability to thrive in a metrics-driven environment with motivation to meet goals and earn incentives. Strong empathetic communication and confident sales execution skills. Proven ability to manage time and maintain connection while working remotely. Experience in home care, healthcare, or senior services is a strong advantage.