Job summary
This role involves delivering professional and courteous customer service to elected officials, staff, citizens, and external agencies by responding to inquiries, complaints, and requests through multiple communication channels. The incumbent maintains accurate service records and ensures appropriate referrals and follow-ups within county departments.
Location and work setup
- Location
- Trondheim
- Work setup
- On-site
Salary
USD 19.68–19.68 hour
Responsibilities
Respond to inquiries, concerns, complaints, and requests from officials, staff, citizens, and outside agencies via phone, email, fax, mail, and in person. Provide clear explanations of county policies and procedures and direct customers to the appropriate personnel or offices. Record and manage compliments, complaints, and service requests confidentially in a database, tracking them to ensure timely responses. Schedule and participate in community meetings, handle Freedom of Information Act requests, calculate customer fees related to solid waste services, and generate corresponding reports. Perform general clerical duties such as typing, filing, faxing, answering calls, and processing mail. Attend staff meetings and training sessions, and be available on call during emergencies or inclement weather.
Qualifications
Familiarity with county departments' functions and local government ordinances is essential. Strong communication, organizational, and customer service skills are required. Ability to handle confidential and sensitive information professionally. Experience with data entry and basic clerical tasks such as typing, filing, and scheduling is expected. Willingness to attend training and work on call during emergencies.