Job summary
This role involves partnering with clients to align their people, processes, and technology with strategic business objectives. The consultant will focus on designing and delivering innovative transformation solutions leveraging technologies such as RPA, AI-enabled bots, and analytics to drive competitive advantages and improve organizational performance.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Responsibilities include collaborating with clients to develop transformation roadmaps, supporting sales and delivery teams in problem solving and business growth, conducting process discovery and customer journey mapping, developing innovative solutions addressing people, process, and technology gaps, leading client discussions in various business forums, working closely with project and IT teams to implement and monitor solutions, promoting a problem-solving culture through training, identifying new technologies beneficial to client operations, and contributing to refinement of technological assets and proof-of-concept developments.
Qualifications
Candidates should have a solid understanding of business process services and customer experience channels, experience in building business transformation roadmaps, expertise in process re-engineering including technologies like RPA, AI-powered conversational bots, and analytics. Skills in conducting detailed process discovery, writing design documents, and managing technology implementation projects are essential. Fluency in English and Swedish is required to communicate effectively with stakeholders.