Job summary
This role involves supporting and maintaining core platform technologies that underpin conversational AI products. The Core Support Engineer handles escalated technical issues, collaborates with internal teams to resolve platform challenges, and contributes to improving documentation and platform tools. The position requires working onsite in Norway and offers growth opportunities into development roles.
Location and work setup
- Location
- Norway
- Work setup
- Hybrid
Responsibilities
You will manage technical cases escalated from operations, reproduce issues, assess severity, and coordinate handovers to development teams. Responsibilities include filing bug reports, tracking root causes, and maintaining API and platform documentation. Regular database performance monitoring and building tooling to enhance efficiency are key tasks. The role involves being a knowledgeable point of contact on platform APIs, suggesting improvements based on observed patterns, and actively contributing to the core engineering knowledge base.
Qualifications
Candidates should have strong problem-solving and communication skills, basic knowledge of Python and PostgreSQL, and be comfortable using AI coding assistants. The role requires ambition, organizational skills, the ability to explain technical issues clearly to diverse audiences, and a willingness to explore new technologies. Fluency in Norwegian is necessary due to the work location and team collaboration requirements.