Job summary
This role focuses on driving revenue retention and growth within a specified segment of small video-focused businesses by designing and executing scalable coaching programs. The position involves using data insights to identify challenges customers face, then creating interventions to support business growth. The role is remote and requires expertise in coaching, data analysis, and strategic customer engagement to foster expansion and prevent churn within the customer base.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Manage revenue retention and growth for a specific group of customers, emphasizing both maintaining existing revenue and pursuing expansion opportunities. Identify common obstacles faced by these businesses and develop scalable coaching formats such as group sessions, webinars, and workshops to address these issues. Advise customers on key growth levers including pricing, positioning, offers, email strategies, and retention tactics. Monitor customer data to detect accounts at risk of churn and evaluate coaching effectiveness through analyzing retention and funnel metrics. Create repeatable playbooks and coaching processes to enable program scalability. Collaborate with product and customer success teams by sharing customer insights and trends. Incorporate AI tools to enhance research, session preparation, and content development. Provide clear, practical guidance including delivering honest feedback when necessary.
Qualifications
3 to 5 years of relevant experience in coaching, consulting, customer success, or digital marketing with a track record of influencing business results. Proven ability to support online businesses, founders, or small teams with growth and revenue improvements. Strong analytical skills to interpret customer data and develop actionable growth recommendations. Excellent facilitation capabilities in live/group settings such as workshops and webinars. Comfort and experience using AI technologies for work efficiency and content creation. Effective communication skills to translate complex concepts into practical advice. High ownership, adaptability to ambiguity, resilience, and confidence in providing candid customer feedback. Prior experience as a content creator, coach, or small business owner is beneficial. Familiarity with video businesses, online education, subscription models, and various marketing platforms/tools is advantageous. Experience building scalable customer programs is a plus. Norwegian language proficiency is not required.