Job summary
This role involves engaging with customers via phone and email, focusing on sales and customer support within a travel-related booking platform. Fluent German and good English skills are essential, alongside prior sales experience and comfort working in a contact center environment. Familiarity with booking systems and strong problem-solving skills are advantageous.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Manage outbound and inbound communications with customers using multiple channels, primarily in German and English. Provide excellent customer service by responding promptly to inquiries, handling renewals, new listings, and retention efforts. Maintain a professional and empathetic approach to ensure customer satisfaction and resolve issues effectively.
Qualifications
Fluency in German at C1 level and proficiency in English at B2 level are required. Previous sales experience is mandatory. Knowledge of travel booking systems such as Amadeus, Galileo, or Sabre is a plus. Strong communication and customer service skills, familiarity with Microsoft Office and Outlook, and ability to work effectively in a contact center setting are necessary. Candidates with any level of higher education are welcome.