Job summary
This role involves providing exceptional customer support to airline passengers primarily through email and phone communications. The position requires fluency in Portuguese and English and is suited for individuals with customer service experience, ideally within an international airline or contact center environment. Training is provided, and career growth opportunities are available.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Manage customer inquiries related to flight changes, cancellations, lost baggage, and claims via phone and email. Deliver accurate and timely responses while maintaining professionalism and empathy. Process transactions and maintain customer records to ensure customer satisfaction. Work in a contact center setting, utilizing communication and problem-solving skills effectively.
Qualifications
Candidates should have at least a bachelor's degree or be undergraduates, with prior customer service experience preferred. Proficiency in Portuguese (C1) and English (B2) is essential. Familiarity with airline booking systems such as Amadeus, Galileo, or Sabre is advantageous. Strong communication skills, computer literacy including Microsoft Office and Outlook, and the ability to handle calls professionally are required.