Job summary
This role involves managing long-term customer relationships within the IoT and cybersecurity sectors across the Nordics. The focus is on ensuring customers maximize value from digital and cybersecurity solutions by driving adoption, satisfaction, and business growth. You will act as a trusted advisor who coordinates between customers, sales, technical experts, and delivery teams to meet business objectives.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Build and maintain trusted customer relationships throughout the Nordics, serving as the primary contact during the customer lifecycle. Understand and align with customer goals to translate them into measurable outcomes. Promote the adoption and effective use of digital and cybersecurity solutions. Conduct regular reviews to track progress on customer objectives and collaborate internally with sales, solution architects, and technical teams. Proactively identify potential challenges and escalations, relay customer feedback to product teams, and identify opportunities to expand customer value through additional solutions or services. Support contract renewals and foster long-term partnerships. Develop customer success stories and reference materials.
Qualifications
Experience working directly with B2B customers and a strong customer-first approach. Background in customer success, service management, account management, consulting, or managing digital solutions. Proven ability to build relationships across technical and business stakeholders. Strong communication and stakeholder management skills. Proactive with ownership mentality and commercial awareness to identify growth opportunities. Interest or experience in IoT, digitalization, cybersecurity, energy, critical infrastructure, or industrial automation is advantageous. Fluency in English and at least one Nordic language is required.