Job summary
This role focuses on managing and cultivating the post-onboarding relationship with small and medium-sized business customers. The position emphasizes customer retention, expansion, and serving as a trusted advisor by understanding customer needs and guiding them to fully leverage the technology platform. It is a remote-friendly position requiring strong communication and organizational skills, SaaS experience, and fluency in English, with additional language skills in French or Spanish considered a plus.
Location and work setup
- Location
- Bergen
- Work setup
- Remote
Responsibilities
Manage the customer lifecycle for a portfolio of SMB clients after onboarding, focusing on key metrics such as customer health, retention, and growth. Develop strong partnerships to understand customer needs and help achieve their objectives. Collaborate internally with product, sales, and leadership teams to advocate for customers and improve service delivery. Maintain thorough records using customer success software and regularly engage with customers to identify new opportunities for platform usage.
Qualifications
Minimum 1-2 years experience in a B2B Customer Success role managing a portfolio of customers. Proven ability to understand and prioritize complex technical processes. Comfortable communicating professionally with executives and managing tight deadlines. Skilled in Google Workspace and Salesforce. Excellent verbal and written communication skills in English. Experience with SaaS solutions is required. Additional fluency in French or Spanish is a plus.