Job summary
This role focuses on optimizing the operational processes and systems that support customer success teams serving farmers in a growing agri-tech company. The purpose is to enhance efficiency and improve customer experiences through workflow improvements, automation, and data-driven insights across international markets.
Location and work setup
- Location
- Bærum
- Work setup
- On-site
Responsibilities
You will be responsible for identifying and resolving inefficiencies in customer success workflows, enabling AI and automation to enhance internal and customer-facing processes, managing and improving CRM and communication tools, creating reports and dashboards to track performance and customer health, ensuring data quality, streamlining customer journey processes from sales to long-term success, and supporting onboarding and knowledge sharing among team members. Collaboration with cross-functional teams including sales, marketing, and business technology will be essential.
Qualifications
Candidates should have practical experience in enhancing customer support operations or customer success processes with a strong focus on workflows, tools, and data. Analytical and structured thinking with the ability to implement lasting improvements is key. Experience with AI-powered workflow automation and practical examples of using AI agents to improve processes is highly valued. Ability to work collaboratively across teams and communicate clearly with both technical and non-technical colleagues is required. A relevant degree is beneficial but equivalent practical experience is also acceptable.