Job summary
This role involves delivering excellent customer service to Danish-speaking clients within a growing international financial technology company. The position requires fluency in Danish and English, strong communication skills, and experience in customer support functions, including loan administration and compliance.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Salary
EUR 2000.00–2500.00 month
Responsibilities
Manage and maintain relationships with Danish customers via email, chat, and phone. Review loan applications and make lending decisions while verifying customer information and ensuring regulatory compliance. Support debt collection efforts during busy periods. Collaborate with compliance to meet legal requirements. Cover duties for team members during absences. Handle document administration and prepare reports. Maintain confidentiality of sensitive financial information. Participate in meetings to improve customer service and operational efficiency.
Qualifications
Fluent in Danish and English (written and verbal). Proven customer service experience with strong communication skills. Ability to multitask, prioritize workload, and work well under pressure in a team environment. Detail-oriented and punctual. Previous experience in finance and knowledge of Danish regulations is advantageous but not required. Basic computer proficiency essential. Having an active MitID account is a plus.