Job summary
A full-time on-site position located in Kongsberg, Norway, focusing on delivering desktop and end-user IT support across a range of hardware and software platforms. The role involves incident handling, service requests, and providing technical assistance with user devices and collaboration tools in a professional IT environment.
Location and work setup
- Location
- Kongsberg
- Work setup
- On-site
Salary
NOK 420000.00–440000.00 YEAR
Responsibilities
Manage incidents and service requests, providing near-desk support to end users. Support a variety of devices including workstations, laptops, tablets, smartphones, desktop phones, and network and locally attached equipment such as printers and projectors. Conduct daily health checks on end-user and network devices, and assist with meeting room technology support as needed. Deliver desk-side support services aligned with established performance standards and service level agreements.
Qualifications
1-3 years of experience in Windows desktop support with proficiency in Windows OS, Microsoft Active Directory, MS Office 365, and PC hardware installation and troubleshooting. Experience with enterprise anti-virus solutions, helpdesk ticketing systems (e.g., ServiceNow), mobile device management for iOS and Android devices, enterprise encryption solutions, and managing Windows PCs/laptops via Active Directory. Strong analytical, troubleshooting, and problem-solving abilities, effective multitasking skills, ability to prioritize tasks, and excellent communication and customer service skills.