Job summary
This full-time, on-site position in Lysaker, Oslo focuses on providing comprehensive support for end user computing devices and related services. The role involves managing incidents and service requests, supporting hardware and software including desktops, laptops, mobile devices, and network-attached peripherals, and assisting with meeting room technology.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Salary
NOK 400000.00–440000.00 YEAR
Responsibilities
Handle and resolve incidents and service requests related to end user devices including desktop PCs, laptops, tablets, smartphones, and other computing hardware. Support collaboration and communication devices such as video conferencing equipment and mobility devices. Manage network-attached devices like printers and scanners as well as locally attached peripherals. Perform daily health checks on end user and network devices and provide meeting room technical support as needed. Deliver desk-side support in line with established performance standards to ensure a positive user experience.
Qualifications
Candidates should have 1-3 years of experience in Windows desktop support with proficiency in Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, and enterprise anti-virus solutions. Experience with helpdesk ticketing platforms (such as ServiceNow), mobile device management across iOS and Android, and enterprise encryption is required. Strong analytical and problem-solving abilities, excellent multitasking and prioritization skills, and effective communication and customer service skills are essential.