Job summary
This role involves working within a fraud and chargeback team in Oslo to identify and prevent financial crimes, especially credit card fraud and unauthorized transactions. The position requires strong analytical skills and the ability to communicate effectively with customers, legal authorities, and other stakeholders. Fluency in German and English is essential to handle documentation and correspondence.
Location and work setup
- Location
- Bærum
- Work setup
- On-site
Responsibilities
You will review transactions and applications to detect suspicious activity, handle cases related to fraud and disputes, collect and analyze data for investigations, and maintain thorough documentation. The role includes customer communication with empathy, responding to authorities' requests, liaising with legal representatives, contributing ideas to improve fraud prevention processes, and collaborating with external bodies such as other banks to combat fraud collectively.
Qualifications
Candidates should have strong analytical abilities, be detail-oriented, and capable of managing multiple priorities efficiently. Fluency in German and English, both written and spoken, is mandatory. Experience with fraud investigation, dispute management, or working in regulated environments is preferred. Educational backgrounds in economics, law, criminology, or related fields are advantageous. Knowledge of Scandinavian languages is a plus but not required.