Job summary
You will join a team dedicated to maintaining safety and trust in an online marketplace, focusing on fraud prevention, scam detection, and account abuse investigation. This role involves handling customer inquiries, analyzing risk, and collaborating with various teams to protect users and platform integrity.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Investigate and resolve cases related to fraud, scams, and misuse of accounts by analyzing user and transaction info. Provide clear, empathetic support to customers, especially in complex cases. Identify suspicious patterns and emerging threats, documenting findings and adhering to established policies. Collaborate across teams to sustain consistent and effective safety operations.
Qualifications
Strong problem-solving skills and attention to detail with a curiosity for behavior patterns. Ability to evaluate diverse information sources and make sound decisions under uncertainty. Excellent written communication, capable of clear and empathetic interactions. Able to work independently and collaboratively. Prior experience in customer support, fraud, risk management, or similar fields is beneficial but not required. Open to recent graduates or professionals with relevant experience.