Job summary
Seeking a dedicated Front Office Service Manager to lead a hotel's front office team, ensuring exceptional guest experiences. The role involves managing all guest interactions from check-in to check-out, supporting and motivating the team, and maintaining high service standards. Ideal candidates have strong leadership qualities, excellent communication skills in English, and at least two years of relevant experience.
Location and work setup
- Location
- Bærum
- Work setup
- On-site
Salary
NOK 35000.00–40000.00 monthly
Responsibilities
Lead and supervise the front office team, manage the entire guest journey to deliver high-quality service, work proactively to ensure guest satisfaction and smooth operation of front office activities, and exemplify patience, empathy, and enthusiasm in guest interactions. Foster a positive, collaborative team atmosphere and address day-to-day operational challenges creatively.
Qualifications
Minimum two years experience in a front office or equivalent role, strong leadership and team motivation abilities, excellent verbal communication skills in English, a positive and flexible attitude, and a passion for outstanding guest service. Knowledge of Scandinavian languages and EMMA software is advantageous but not required. Candidates must reside in Norway or be in the final stages of relocation.