Job summary
This temporary position involves providing technical support for communication terminals, firmware, and networks, primarily serving partners and end customers in satellite and mobile environments. The role requires diagnosing and resolving hardware and software issues to ensure critical communication services remain operational for vessels, aircraft, and land-based terminals.
Location and work setup
- Location
- Ålesund
- Work setup
- On-site
Responsibilities
Monitor and maintain communication terminals, firmware, and networks; promptly diagnose and resolve hardware and software faults through documentation and direct customer contact; collaborate with internal teams and field engineers to troubleshoot and fix issues; contribute to knowledge sharing by updating self-help documents and training materials; analyze customer case records to identify trends and support business improvements; provide excellent customer service by assisting clients in overcoming technical challenges, often within tight deadlines and shift work schedules.
Qualifications
Degree-level education or equivalent in communications or network engineering; experience with IP data and circuit-switched data/voice connectivity, especially within satellite communications or the cellular sector; familiarity with wireless networking technologies such as WiFi and Bluetooth in mobile or satellite environments; strong customer focus and communication skills, capable of explaining complex technical issues to a diverse, multicultural customer base; self-motivation and resilience under pressure; willingness to expand technical knowledge continually; experience with network protocols and core satellite communication products is advantageous; ability to work shifts and knowledge of foreign languages is a plus.