Job summary
An opportunity to lead customer onboarding and lifecycle management for a growing B2B loyalty and partner technology platform through a fully remote role. This position involves establishing and scaling the customer success function by combining hands-on management with AI-driven process optimizations, ensuring strong partner relationships and maximizing value throughout the customer journey.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Take full ownership of the customer experience, managing the entire onboarding process from technical integration to ongoing partnership success. Collaborate with sales and other teams to align strategies and support customer growth. Use AI tools to enhance workflows, maintain CRM data quality, automate support ticket management, and improve operational efficiency. Conduct regular performance reviews and maintain compliance with brand standards across communications and campaigns. Build scalable customer success processes focused on retention and satisfaction in a remote work environment.
Qualifications
At least five years’ experience in customer success, account management, or partner onboarding in loyalty, SaaS, or payment industries. Strong technical knowledge including experience with API integrations and CRM systems such as HubSpot. Proficiency in using AI-powered tools to automate workflows and enhance customer engagement. Fluent English communication skills are essential; German fluency is also required. Demonstrated ability to manage multiple projects with attention to detail, and an empathetic, consultative approach to customer relationships.