Job summary
Lead and optimize the entire marketplace experience for vendors, customers, and delivery personnel within a fast-paced e-commerce environment. Responsible for translating regional strategies into local operations, driving operational improvements, and leading a team to ensure high-quality vendor onboarding, support, and customer satisfaction.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Manage the end-to-end vendor operations lifecycle, ensuring smooth integration and performance. Act as a bridge between local teams and regional leadership to adapt and execute global marketplace strategies. Drive improvements to reduce friction throughout the vendor and customer journey. Own support experience strategy and execution to enhance multi-stakeholder satisfaction. Utilize data analytics to monitor KPIs such as contact rate, cost efficiency, and customer satisfaction scores. Lead and mentor a team of managers and specialists, ensuring productivity, quality standards, and optimal resource allocation.
Qualifications
Minimum 7 years’ leadership experience in high-growth tech, e-commerce, or quick commerce sectors. Proven ability to navigate matrix organizations balancing local and central priorities. Strong analytical skills with experience managing complex performance metrics. Demonstrated success in operational excellence and leading cross-functional teams through transformative initiatives. Comfortable working in a fast-paced environment with a focus on innovative support strategies.