Job summary
Seeking an experienced Head of Operations to lead and oversee multi-branch restaurant performance in Norway. This leadership role involves managing site operations, improving profitability, leveraging data and automation tools, and working closely with executive leadership to scale business operations and develop new service opportunities.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Manage and enhance operational performance across multiple restaurant locations by guiding Area and Branch Managers. Establish clear operational standards and management routines to ensure accountability. Utilize data dashboards and AI tools to improve visibility on key metrics such as service quality, revenue, costs, and margins. Drive initiatives related to online customer journey and sales growth, including pricing, promotions, and customer retention strategies. Develop and implement practical operating plans for business opportunities and partnerships. Lead hiring and development efforts and coordinate with technology teams to optimize digital workflows and reporting systems. Establish a stable operational foundation within the first 90 days and set a roadmap for future growth.
Qualifications
At least 7 years of experience in operations or business management supervising multiple food-service locations, with a proven record of managing managers and improving operational results. Strong skills in P&L management, budgeting, cost control, and unit economics. Comfortable with data, dashboards, and modern digital operating tools. Excellent communication and stakeholder management skills are required. Demonstrated ability to lead change, launch new services or branches, and grow online or delivery operations is beneficial. Experience with AI, automation, digital transformation, or operational turnarounds is a plus. Must be a hands-on leader focused on building capable teams and scalable systems.