Job summary
This role involves supporting the daily operation and reliability of AI data centre infrastructure. The position requires strong technical troubleshooting skills and the ability to manage incidents, customer support issues, and operational processes within a high-demand technical environment. The operator will also mentor junior team members and collaborate with vendors, contributing to continuous improvement of infrastructure operations.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Manage and monitor data centre infrastructure operations to ensure service levels are met. Troubleshoot and resolve hardware, software, and networking issues. Lead incident responses and coordinate with engineering teams during critical events. Handle advanced customer support and escalations, maintaining clear communication. Mentor junior operators and share operational best practices. Coordinate vendor activities for hardware maintenance and replacements. Improve operational workflows, create detailed documentation, and support infrastructure projects.
Qualifications
Minimum two years' experience in data centre or infrastructure operations with strong technical problem-solving skills. Familiarity with server hardware, networking concepts, and service management under SLAs. Ability to mentor less experienced staff and work flexibly in shift patterns including on-call support. Technical certifications or equivalent practical experience in relevant areas preferred. Excellent communication and organizational skills, with a focus on customer service and teamwork.