Job summary
This role involves supporting and maintaining critical AI data centre infrastructure to ensure high availability and performance. The operator will perform technical troubleshooting, incident response, customer support, and collaborate with teams to uphold service quality and reliability. The position requires flexibility for shift work, on-call duties, and some travel between data centre locations.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Manage day-to-day operations of AI data centre infrastructure, monitor compliance with service levels, and troubleshoot hardware, software, and network issues. Lead incident responses, support customers including handling escalations, and coordinate with internal teams and vendors. Mentor junior staff and contribute to knowledge sharing. Continuously improve operational processes and maintain accurate documentation. Participate in relevant projects and support hardware maintenance activities.
Qualifications
Minimum 2 years in data centre or infrastructure operations with strong troubleshooting skills across hardware, software, and networking. Experience working within SLA-governed operational environments. Ability to mentor junior staff and collaborate effectively. Technical certifications or equivalent experience preferred. Comfortable working shifts, on-call rotations, and traveling approximately 25% of the time. Strong communication, organisation, and problem-solving skills required.