Job summary
This position involves hands-on responsibility for the daily operation and reliability of AI data center infrastructure. The role combines technical troubleshooting, operational ownership, and customer engagement to maintain mission-critical systems, ensuring adherence to service level agreements. It requires flexibility in working shifts, on-call duties, and occasional travel to support multiple data center locations.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Manage daily infrastructure operations to maintain service availability and performance in AI data centers. Monitor and troubleshoot issues in hardware, software, and networking. Lead incident responses and coordinate with engineering teams during critical events. Provide advanced technical support and handle escalations with a customer-oriented approach. Mentor junior team members and promote knowledge sharing. Coordinate with vendors for hardware maintenance and replacements. Contribute to improving operational workflows, documentation, and implement infrastructure projects as needed.
Qualifications
At least two years of experience in data centre or infrastructure operations, with strong problem-solving skills and familiarity with server hardware and networking concepts. Proven ability diagnosing complex technical issues in SLA-driven environments. Experience mentoring others and relevant technical certifications or equivalent practical knowledge. Preferred experience includes working in large-scale or mission-critical data centers, hands-on server maintenance, and exposure to AI, cloud, HPC, or GPU infrastructures. The candidate should be organized, communicative, customer-focused, adaptable to shift work and on-call duties, and willing to travel occasionally.