Job summary
Seeking IT support technicians holding an active NATO Secret security clearance to assist with an end-user laptop replacement project at various NATO locations across Europe. The role focuses on providing onsite L1/L2 support during device handover, troubleshooting user login issues, and offering basic technical assistance within secure environments. Flexible contract assignments are available based on location and availability.
Location and work setup
- Location
- Stavanger
- Work setup
- On-site
Responsibilities
Provide onsite support to end users during laptop replacements, assist with login and common technical issues, troubleshoot Windows-based device problems, and deliver desk-side support at designated NATO sites. Collaborate with users to ensure a smooth transition to new hardware and maintain security protocols throughout the deployment process.
Qualifications
Active personal NATO Secret security clearance is required. Prior experience in L1 or L2 IT support roles, including desktop, deskside, field, or service desk support, is essential. Familiarity with end-user computing and IMAC tasks is important. Must be proficient in troubleshooting Windows operating system and resolving basic user and device issues. Previous work within NATO, defense, government, or similarly secure environments is highly advantageous. Professional-level English communication skills are mandatory.