Job summary
Seeking a Member Support Specialist to manage and enhance operations for a global animal protection alliance. The role involves independent project management, platform maintenance, data analysis, and communication support to ensure smooth functioning and member engagement across diverse international organizations. This is a full-time, remote position with occasional travel requirements and flexible working hours to accommodate global collaboration.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Salary
NOK 574255.00–701863.00 year
Responsibilities
Manage daily operational tasks including new member onboarding, orientations, and virtual event support. Maintain and troubleshoot multiple digital platforms (CRM, website CMS, communication tools). Independently develop and oversee key projects such as mentorship and training programs. Maintain and update standard operating procedures and resources. Design, conduct, and analyze membership surveys and usage data, providing reports and insights. Coordinate communications with global members including newsletters, blogs, and event correspondence. Adapt to changing priorities and continuously seek improvements in processes and member services.
Qualifications
Strong organizational and time management abilities with attention to detail. Proficient with digital platforms such as Salesforce, content management systems, project management, and communication tools. Excellent verbal and written communication skills, culturally sensitive and diplomatic. Experience in data gathering, analysis, and reporting. Ability to create accessible learning materials and manage projects independently. Demonstrated problem-solving skills and sound judgment. Collaborative mindset with flexibility to work across different time zones. Experience working in a global, mission-driven environment preferred.