Job summary
This role focuses on leading business development initiatives to shape and implement a common Nordic customer service operating model within personal banking. The position involves coordinating strategic transformation projects across the Nordic countries to enhance customer experience and operational effectiveness by harmonizing processes and governance.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
You will lead the development and execution of a unified Nordic customer service operating model by aligning business priorities and managing transformation initiatives from concept through implementation. Key duties include harmonizing processes and service capabilities across countries, coordinating dependencies and readiness for change, establishing governance frameworks with KPIs to track business outcomes, and converting strategic analyses into sustainable operational improvements. Collaboration with senior leaders and stakeholders across the Nordic region is essential to build commitment and drive progress without formal management responsibility.
Qualifications
Candidates should have substantial experience in senior business development roles, operating model development, or business transformation, preferably with a background in customer service or financial services. Proven ability to lead complex, cross-functional and cross-country initiatives and to influence senior stakeholders without direct authority is required. Strong skills in structuring complex issues, governance, performance measurement, strategic thinking, communication, and a pragmatic execution approach are essential to succeed in this role.