Job summary
Seeking an Onboarding Engineer to lead and execute technical customer onboarding projects within a fast-paced SaaS environment. The role involves managing end-to-end integrations with a focus on APIs and CRM systems, collaborating closely with cross-functional teams to ensure successful customer launches, and developing scalable onboarding processes. This position offers the chance to influence customer retention and product adoption through technical expertise and project leadership.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Manage the complete technical implementation of customer onboarding from kickoff through go-live and handoff. Lead integration tasks including API setup, data mapping, CRM and security configurations. Collaborate with onboarding, customer success, and engineering teams to quickly resolve technical issues and improve processes. Create and update technical documentation, runbooks, and guides. Monitor onboarding success metrics and proactively address risks and delays. Support communication with customers on technical requirements and progress. Contribute to building scalable onboarding practices and mentor junior team members.
Qualifications
3-4 years of experience in B2B SaaS implementation, customer onboarding, or success engineering with hands-on API and integration skills. Strong ability to troubleshoot technical issues and communicate complex concepts clearly to non-technical stakeholders. Proven project management skills managing multiple onboarding projects through all phases. Familiarity with CRM platforms such as Salesforce or HubSpot preferred. Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience. Collaborative mindset with a focus on quality and customer needs is essential.