Job summary
This role involves providing expert onsite technical support and maintenance within data centers. The engineer will engage directly with customers to troubleshoot, maintain, and repair IT systems, ensuring seamless service delivery. Collaboration with multiple internal teams and occasional shift work may be required.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Lead and plan installation services for assigned customer accounts. Collaborate with remote support teams to triage and resolve technical issues. Perform hardware reseating, swapping, or replacement and upgrade firmware as part of troubleshooting efforts. Maintain up-to-date knowledge of technologies and service offerings to ensure effective resolution of complex problems.
Qualifications
5 to 8 years of relevant experience in system installation and analysis. Strong attention to detail with the ability to interpret technical specifications and site requirements. Excellent communication and project management skills working across cross-functional teams. Must hold industry certifications in Linux, Windows, VMware, or Networking. No Norwegian language skills required.