Job summary
This role involves coordinating daily care delivery operations in a healthcare setting, focusing on timely scheduling and urgent communication between clients, families, and caregivers. It offers remote work with flexible scheduling and opportunities for growth in client and caregiver management.
Location and work setup
- Location
- Tromsø
- Work setup
- Remote
Salary
USD 21.60–21.60 hour
Responsibilities
Manage same-day staffing and scheduling changes to ensure caregiver availability and client satisfaction. Provide real-time support by responding promptly to urgent requests from clients and families. Execute operational tasks such as check-ins and communications, maintaining compliance with company policies. Resolve conflicts and service challenges professionally to uphold a high-quality experience. Accurately document client updates, staffing changes, and escalations. Communicate and escalate important updates to relevant stakeholders with tailored messaging to ensure clarity.
Qualifications
At least 3 years of experience in customer service or operations within healthcare, staffing, or call center environments. Proven ability to manage real-time scheduling, dispatch, or triage tasks. Proficient with multiple technology platforms such as CRM, EMR, or workforce management tools. Strong verbal and written communication skills, with the ability to empathize and handle de-escalation situations. Demonstrated reliability, accountability, and commitment to training and shift participation.