Job summary
Join a dynamic team supporting digital commerce operations for a rapidly growing marketplace platform. This role focuses on handling customer orders, managing subscriptions, and enhancing customer satisfaction in a global digital service environment. Ideal for organized, proactive individuals with strong communication skills and a customer-first mindset.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Process and manage customer purchases and renewals within the digital marketplace. Maintain positive customer relationships and provide valuable feedback for product management. Conduct verification and oversee product provisioning. Manage inquiries related to subscriptions including renewals and upgrades. Support customers throughout purchasing and commercial processes. Collaborate with development teams to optimize and test digital purchase workflows. Potentially take on expanded responsibilities including financial control and sales operations.
Qualifications
Relevant higher education or equivalent experience in business, administration, finance or related fields. Experience in process optimization and customer satisfaction focus in competitive environments. Familiarity with Salesforce CRM or Oracle Finance is advantageous. Prior experience with international IT or software organizations is a plus. Strong organizational skills with ability to manage multiple priorities under pressure. Excellent written and spoken English. Personal attributes include ownership, customer orientation, detail orientation, adaptability, eagerness to learn, proactive problem-solving, and teamwork.