Job summary
This entry-level, part-time remote role provides essential administrative support for a care solutions team, handling client inquiries and operational tasks via email, voicemail, and service tickets. The associate ensures timely, empathetic responses and accurate documentation using CRM software, contributing to effective follow-up and client care.
Location and work setup
- Location
- Tromsø
- Work setup
- Remote
Salary
USD 17.55–19.50 hourly
Responsibilities
Manage daily triage of shared inboxes, voicemail queues, and service tickets, responding with approved templates and documenting interactions accurately in Salesforce. Maintain clean and updated records, migrate legacy documents, and propose workflow improvements. Prioritize urgent requests, draft response templates for common inquiries, schedule follow-ups, and escalate issues beyond scope. Transcribe voicemails, create or update leads, handle ticketing systems, and ensure smooth communication within the team.
Qualifications
High school diploma or equivalent. At least one year of experience in administrative, customer service, or coordination roles is preferred, though strong writing and organizational abilities can substitute. Familiarity with Salesforce or similar CRM platforms preferred. Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive). Experience with shared inboxes and ticketing software (Freshservice, Zendesk) beneficial. Strong organizational skills, clear and warm communication, sound judgment, active listening, and ability to follow procedures consistently are essential.