Job summary
This role involves leading international training and enablement programs focused on helping partners and software users adopt technology effectively, with an emphasis on supporting low- and middle-income countries. The position includes responsibilities in coaching partner trainers, managing software adoption and quality assurance, and collaborating with cross-functional teams in a globally distributed environment. Up to 40% international travel is expected, providing an opportunity to impact technology-enabled health programs across multiple countries.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Lead onboarding, enablement, and software user training through digital and in-person methods. Deliver demonstrations and facilitate hands-on training where necessary. Support field monitoring and ensure alignment with software updates. Coach and develop partner trainers to deliver independent training while assuring quality through observation, remote monitoring, and certification. Monitor software adoption and program outcomes, identifying gaps and driving improvements. Participate in software configuration and validate workflow setups. Manage partner queries, quality issues, and escalate as needed. Oversee multiple country programs simultaneously with structured project management. Represent the organization at industry events and maintain effective communication with stakeholders.
Qualifications
Teaching or training qualification with at least two years of experience in teaching, training, or facilitation. Proven experience delivering remote training in low- and middle-income country contexts. Strong understanding of software products, configuration, and customer adoption processes. Experience in managing customer or partner relationships and driving program outcomes. Excellent coaching, facilitation, communication, and presentation skills adaptable to diverse audiences. High data literacy to monitor engagement and translate it into actionable insights. Strong organizational and time management skills with a high degree of personal accountability. Experience with cascade training models and software configuration is beneficial. Familiarity with digital learning platforms and interest in health technology advantageous. Norwegian language skills are not required.