Job summary
This role involves providing advanced technical support for complex software products to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs). The position requires extensive experience with Linux systems, database knowledge, and proficiency in several specialized software products. Strong communication skills and problem-solving abilities are essential, along with a commitment to continuous learning in a technical customer support environment.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Provide expert technical assistance during installation, maintenance, and troubleshooting of software products. Address and resolve issues related to Linux OS scripting and system errors, supporting administration configurations such as WebLogic Server security. Manage customer problems patiently and deliver timely solutions, escalating complex cases as needed. Work independently on a variety of moderately complex projects and adhere to established support procedures to ensure consistent service quality.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related discipline. Over 10 years of experience working with Linux operating systems including scripting and troubleshooting. Solid understanding of databases and SQL. Proficiency with specific software products such as OBIEE, OAS, OBIA, FDI, and OAC. Experience or knowledge in security configurations including LDAP, SSO, and SSL is advantageous. Strong verbal and written communication skills, attention to detail, and a passion for technology and customer support.