Job summary
This role involves managing customer interactions primarily in Italian and English, aiming to provide effective support and ensure customer satisfaction within a transportation-related environment. The position requires strong communication skills, customer service experience, and the ability to handle inquiries and transactions accurately.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
The role includes responding to customer inquiries, resolving issues efficiently, providing accurate information, processing transactions, maintaining customer records, and delivering high-quality customer service to enhance overall satisfaction.
Qualifications
Candidates should hold at least a bachelor's degree or be an undergraduate. Prior customer service experience is preferred, along with strong communication and interpersonal abilities. Fluency in Italian and English is required, as well as proficiency in computer applications, good typing speed, and proper call handling etiquette.