Job summary
Seeking a Product Support Specialist for a remote position based in Norway, focusing on technical customer support within a software environment. The role involves guiding customers through onboarding, troubleshooting, integrations, and product discovery while working closely with engineering teams to enhance the overall customer experience. Ideal candidates are technologically curious professionals skilled in problem-solving and effective communication across technical and non-technical users.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Responsibilities
Provide end-to-end customer support including onboarding, account setup, troubleshooting, and product guidance across various communication channels. Investigate and resolve technical issues related to product functionality, APIs, and integrations. Collaborate with engineering to document and address product bugs. Capture recurring issues and customer feedback to inform product improvement. Develop and maintain technical documentation and contribute to strategic projects to improve support and operations.
Qualifications
Experience in technical customer support for engineering-oriented users with strong customer service skills. Excellent verbal and written communication capabilities suitable for diverse audiences. Proven troubleshooting ability with technology involving APIs, integrations, browsers, operating systems, and mobile environments. Strong analytical skills and problem-solving mindset. Interest in continuous learning with familiarity or willingness to learn technologies such as SQL, JavaScript, APIs, and GitHub. Commitment to software quality and translating customer needs into actionable insights.