Job summary
This role involves leading and coordinating complex service delivery activities for large-scale infrastructure deployments, especially focusing on AI and datacenter environments in the Nordics. The Senior Advisor ensures effective communication with customers, adherence to service processes, and operational excellence while supporting deployment teams and managing escalations across multiple sites, including remote locations.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Lead and coordinate incident, change, configuration, and customer management processes ensuring compliance with SLAs. Prepare service performance reports, conduct root cause analysis, and spearhead continuous improvement efforts. Mentor team members and maintain operational knowledge bases. Collaborate with internal teams to manage risks and customer expectations. Support onboarding and readiness for new services. Act as the operational lead for AI infrastructure deployments, overseeing onsite support activities, ensuring engineering teams are equipped and organized, and providing frequent status updates to stakeholders. Travel to customer locations in the Nordics and beyond to manage deployment activities and stakeholder relations.
Qualifications
At least 8 years of experience in service operations, account services management, datacenter operations, or technical service delivery with a strong foundation in ITIL. Proven ability to manage complex enterprise infrastructure or large-scale datacenter deployments with cross-functional coordination skills. Strong customer-facing communication, stakeholder management, and executive presentation capabilities. Proficiency in service management tools and operational reporting. Ability and willingness to travel extensively to customer sites, including remote datacenters. Preferred qualifications include a bachelor's degree in IT, engineering or related fields, ITIL Intermediate+ certification, and experience with AI, HPC, GPU-based infrastructure, or hyperscale datacenter environments.