Job summary
This role involves guiding older adults and their families through initial discussions about non-medical in-home care. The specialist uses consultative sales techniques across multiple communication channels to understand client needs and explain supportive care services, while developing and refining sales strategies and coaching peers.
Location and work setup
- Location
- Tromsø
- Work setup
- Remote
Salary
USD 24.20–28.85 hour
Responsibilities
Lead the development and refinement of sales playbooks and new product offerings by collaborating with marketing and product teams. Engage clients via phone, email, chat, and text to assess needs and present personalized care solutions. Conduct consultative sales conversations to uncover deeper client needs and tailor recommendations. Collaborate closely with operations, care coordination, and marketing to ensure client commitments are fulfilled. Drive continuous improvement by identifying process gaps and proposing messaging adjustments. Mentor and support team members on new strategies. Achieve targeted sales metrics including call volume, conversion rates, and quality standards. Work remotely with a fixed schedule including weekend rotations.
Qualifications
Bachelor's degree preferred. Minimum of five years experience in phone-based sales or customer service with both inbound and outbound calls. Proven ability to develop sales strategies. Comfortable working in a metrics-driven environment. Strong empathetic communication skills balanced with confident sales execution. Experience working remotely and effectively managing time. Experience in home care, healthcare, or senior services is an advantage.