Job summary
This role involves overseeing and improving debt collection and management processes for retail customers in the Nordics, focusing on compliance, customer experience, and capital efficiency. The position emphasizes driving change and operational excellence in a regulated banking environment, collaborating across Nordic countries and with various internal and external stakeholders.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
You will monitor and control external debt collection processes to ensure compliance and quality, transform operational data into actionable insights and reports, work closely with internal and external partners for alignment and delivery, implement changes into operational processes, and proactively manage risks and issues to ensure smooth execution across the Nordic region.
Qualifications
Candidates should have strong skills in process and project management, with the ability to lead end-to-end processes with high quality. Experience or knowledge in debt collection is advantageous. Effective stakeholder management and collaboration skills are essential, along with a proactive, can-do attitude and strong problem-solving abilities within complex regulatory frameworks.