Job summary
This role involves leading a team within the Order to Cash operations to manage and resolve customer disputes efficiently, improving cash flow and customer satisfaction. The position includes direct dispute handling, supervisory duties, and collaborating across departments to enhance dispute processes. The work arrangement is hybrid, combining office presence and remote work.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Lead and supervise a disputes resolution team to ensure prompt and accurate handling of customer disputes. Analyze dispute data and perform root cause analysis to detect systemic issues. Collaborate with collections, customer support, and other teams to resolve escalated cases. Develop strategies to lower dispute volumes and shorten resolution times. Maintain up-to-date case management and reporting. Drive continuous improvement initiatives leveraging methodologies like Six Sigma. Provide regular reporting and insights on dispute trends and team performance to leadership.
Qualifications
Experience of at least 3 years in collections, disputes, or related Order to Cash functions. Strong negotiation and communication skills, with adaptability to dynamic environments. Subject matter expertise in collections, disputes, and order management is required. Proficiency in English is mandatory; additional languages are considered a plus. Background in business transformation and project management is preferred. Experience with global or regional operations is an advantage.