Job summary
Seeking an experienced Senior Technical Account Manager to support and maximize customer success for an AI-driven data security software provider. The role focuses on building strong client relationships in the Nordic region by understanding customer needs, driving product adoption, and coordinating with internal teams to ensure smooth technical operations. English fluency is required, with additional Nordic language skills preferred but not mandatory.
Location and work setup
- Location
- Norway
- Work setup
- Hybrid
Responsibilities
Develop deep understanding of customers' businesses to build trust and drive usage of product features. Proactively demonstrate product capabilities and anticipate customer needs. Identify opportunities to expand product utilization. Provide technical guidance on deployment and release strategies. Onboard new clients and educate them on product benefits. Serve as liaison between customers and support teams. Resolve complex technical issues independently while collaborating with architects and product managers. Manage customer roadmaps and align strategic goals. Coordinate resolution plans for escalated issues. Maintain customer success documentation and metrics. Facilitate customer success service delivery.
Qualifications
Minimum of 8 years' experience in technical domains including data protection, virtualization, storage, backup, or cloud computing. Proven track record managing complex technical escalations and resolving customer issues. Strong capability in conducting technical discussions and customer training to maximize value. Skilled in gathering and communicating customer feedback to influence product development. Experience monitoring usage and capacity trends. Comfortable leading business review meetings and suggesting enhancements aligned with customer needs. Proficient in root cause analysis documentation and cross-team collaboration. Willingness to travel up to 25%. English fluency required; Danish or Swedish preferred but not mandatory.