Job summary
This role involves serving as the main contact for customers at an automotive service center specializing in advanced electric vehicles. The advisor ensures a premium service experience by managing vehicle repair processes, communicating clearly with clients, and supporting technical teams.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Greet and engage customers professionally, identify and document vehicle service needs, explain service options and costs, coordinate with technicians on repairs, track service progress, deliver completed vehicles, manage invoicing and payments, handle appointment scheduling and follow-ups, maintain high documentation standards, and build long-term customer trust while collaborating with internal teams.
Qualifications
Completion of upper secondary education and relevant vocational training such as automotive mechanic or customer service specialization. Minimum three years of experience in automotive service or dealership environments. Strong understanding of vehicle systems with a preference for electric vehicle knowledge or willingness to learn. Proficient communication skills in Norwegian and basic English proficiency. Familiarity with Microsoft Office and CRM systems. Valid Class B driver's license. Experience with premium or electric vehicle brands and high-voltage safety procedures is advantageous.