Job summary
This role involves managing the complete lifecycle of service contracts across the Nordic region for a global cleaning technology company. The position requires strong organization, financial understanding, and proficiency with ERP and CRM software, supporting sales efforts and enhancing customer satisfaction through effective contract oversight.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Manage creation, maintenance, renewal, and centralization of service contracts using SAP and Oneview systems. Collaborate with service managers on pricing and support sales teams with quotations and insights. Oversee follow-up on work orders to ensure service quality and checklist completion. Analyze profitability and key performance indicators for service contracts and communicate findings to profit centers. Streamline and digitalize communication with customers related to their service contracts, including maintenance reporting.
Qualifications
Bachelor's degree in Business Administration, Finance, or related field. Minimum of two years' experience in service contract management, finance controlling, or a similar administrative role. Strong understanding of contract management and financial controlling principles. Proficiency in ERP (e.g., SAP) and CRM (e.g., Oneview) systems. Excellent organizational, communication, and administrative skills. Self-motivated with the ability to work independently and collaboratively. Professional fluency in English. Nordic language skills are advantageous but not required.