Job summary
Seeking a commercially minded Service Contract Manager to oversee service contract lifecycle across the Nordic region. The role involves managing contracts in ERP and CRM systems, supporting sales with pricing, ensuring service execution quality, analyzing profitability, and improving customer communications. The position requires strong organizational skills and experience in contract management, with working language being English.
Location and work setup
- Location
- Oslo
- Work setup
- Hybrid
Responsibilities
Manage the full lifecycle of service contracts including creation, maintenance, and renewal in SAP and Oneview systems. Collaborate with service managers and sales teams to determine pricing and provide strategic sales support. Oversee follow-up on work orders, ensuring service quality through updated checklists. Generate and analyze KPI reports and profitability metrics. Streamline and digitalize customer communication concerning service contracts and maintenance progress.
Qualifications
Bachelor's degree in Business Administration, Finance, or related field. Minimum two years' experience in service contract management, finance controlling, or relevant administrative role. Proficiency with ERP (e.g., SAP) and CRM systems (e.g., Oneview). Strong understanding of contract management and financial controlling principles. Excellent organizational, administrative, and communication skills. Self-driven with ability to work independently and collaboratively. Professional fluency in English. Nordic language skills are a plus but not required.