Job summary
A service coordinator role focused on managing customer relationships, scheduling field and internal service work, and maintaining accurate service administration within the industrial machinery sector. The position requires strong organizational and communication abilities and a customer-oriented approach.
Location and work setup
- Location
- Norway
- Work setup
- On-site
Responsibilities
Coordinate and schedule service technicians for field and in-house jobs, manage service ticket generation and closure, raise non-conformance reports, and collaborate with quality and engineering departments on warranty issues. Handle shipping and receiving tasks and ensure all service records are current and accurate.
Qualifications
Degree in engineering or a related technical field, with knowledge of valves, actuators, and digital control systems. At least five years of experience in a service or practical engineering environment. Strong project management and team leadership skills. Ability to interpret basic electrical schematics and wiring diagrams. Proficiency with Microsoft Office, MTMS, and ERP systems. Fluent English communication skills and a customer-first mindset.