Job summary
This role involves coordinating and executing service activities for marine automation customers globally. The position requires technical skills in engineering, customer service, and project management within a marine environment, supporting vessels with advanced automation and scrubber technology. Strong English communication skills and experience with ERP/CRM systems are essential, as the role includes global coordination and occasional travel.
Location and work setup
- Location
- Lier
- Work setup
- On-site
Responsibilities
Key duties include supporting marine customers with service needs, planning and coordinating service jobs worldwide using a robust service network, managing warranty cases, updating quotations accurately, handling order processing from quotation to invoicing via ERP systems, and coordinating timelines with involved parties. The role also involves conducting service tasks, upgrades, and acting as a substitute for the Service Manager, including participating in a 24/7 emergency support line.
Qualifications
Candidates should have a technical or equivalent background in customer service or project coordination, ideally in marine automation. Experience with ERP (such as Infor LN) and CRM software is required, alongside strong organizational and problem-solving abilities. Proficiency in English, both written and spoken, is mandatory. Engineering knowledge, especially in PLC and automation programming, and familiarity with marine engine systems are advantageous. Previous experience working on ships and willingness to travel internationally are also beneficial.