Job summary
This role involves providing first and second line technical support related to server hardware for customers across various sectors. It offers a great opportunity to develop broad IT expertise and grow a career in technical service by resolving diverse hardware issues while interacting with international clients.
Location and work setup
- Location
- Oslo
- Work setup
- On-site
Responsibilities
Manage and resolve a range of server hardware issues reported by end customers. Register incidents efficiently and provide timely solutions through helpdesk support. Maintain customer satisfaction by delivering quality service in a multicultural environment. Occasionally travel to client sites as required to support hardware maintenance and troubleshooting.
Qualifications
Completed education equivalent to an MBO4 degree in IT or equivalent experience. Proficient in English and Dutch languages. Experience in first and second line helpdesk support. Basic knowledge of Windows and Linux operating systems as well as fundamental understanding of networks, servers, and databases. Strong analytical and problem-solving skills. Ability to work independently and handle pressure. Possession of a valid driving license (category B). Ample communication skills and a professional demeanor.