Job summary
This role involves delivering first-level technical support for commercial technology services by responding to customer inquiries and resolving issues efficiently. The position suits individuals interested in advancing their career in customer service and technical support within a collaborative and high-performing environment.
Location and work setup
- Location
- Oslo
- Work setup
- Remote
Responsibilities
Provide technical support according to established operating procedures and service agreements. Understand customer needs and diagnose root causes of technical problems. Manage and resolve inbound customer requests within agreed service levels. Assist in handling escalations and participate in customer community activities. Strive to become a subject matter expert in customer applications and internal tools. Follow protocols to escalate complex issues appropriately and offer after-hours support when required.
Qualifications
Minimum of a two-year technical degree preferred. At least one year of technical support experience, ideally in a call center or equivalent environment. Strong analytical, interpersonal, and communication skills. Ability to work well in a team and matrix organization. Desirable skills include knowledge of XML, Web Services, databases, SQL, JavaScript, HTML/CSS, and AS2.