Job summary
This role offers an opportunity to work as a Support Engineer providing first-level technical assistance for customer-facing technology solutions. The position involves collaborating within a global team, supporting clients by diagnosing issues, guiding problem resolution, and ensuring adherence to service standards. Candidates with strong customer service orientation and technical troubleshooting skills will find this role rewarding and growth-oriented.
Location and work setup
- Location
- Oslo
- Work setup
- Remote
Responsibilities
Handle incoming technical support requests in accordance with established service procedures and service level agreements. Assess customer needs and issues thoroughly to identify root causes. Act as an advocate for customers, manage and resolve requests efficiently, and escalate complex issues appropriately. Contribute to the knowledge community and continuously develop expertise with customer applications and support tools. Provide after-hours support for priority cases as needed.
Qualifications
Minimum of a two-year technical degree preferred, with at least one year of technical support experience or equivalent. Strong analytical and interpersonal skills are required, alongside excellent verbal and written communication abilities. Ability to work effectively within a team and matrix environment is essential. Desired technical skills include familiarity with XML, Web Services, databases, SQL, JavaScript, HTML/CSS, and AS2 protocols.